CIPD Membership No.: 45761265
About Me
I am an emerging human resources professional with over 15 years of diverse experience in HR operations, compliance, and employee engagement across various sectors, including innovative startups and established organisations. My background includes significant involvement in managing compliance and risk initiatives, which has been pivotal in safeguarding employee data and mitigating organisational risks, thereby aligning with the strategic objectives of the organisations I support.
I seek HR opportunities that allow me to leverage my analytical skills and strategic insights to enhance organisational effectiveness and implement meaningful change. With a steadfast commitment to fostering equitable workplace practices, I aim to cultivate a positive organisational culture that aligns seamlessly with corporate goals in a dynamic business landscape.
In my previous role as HR Officer at LSOP London, I led employee retention initiatives that achieved a notable 25% increase in retention rates while streamlining HR processes for a workforce of over 120 employees, significantly enhancing operational efficiency. My dedication to talent development is exemplified by the comprehensive training programmes I designed, resulting in measurable improvements in both employee performance and satisfaction.
As Co-Founder and Business Partner at Webwarecare, I directed strategic growth initiatives that consistently realised a 30% year-on-year increase in client engagement. I implemented streamlined operational processes that fortified client relationships and optimised organisational efficiency. At Sky, I successfully led cross-functional teams in executing targeted training and team-building strategies, resulting in a 20% increase in employee satisfaction scores and nurturing a workplace culture aligned with organisational objectives.
Additionally, I founded r/HumanResourcesUK, a community of over 21,000 members dedicated to discussing and sharing insights on pertinent HR practices in the UK. My recent publication, A Practical Guide to Employment Law (September 2023), provides accessible insights into essential legal frameworks, complemented by my analyses of HR management topics on MichaelHR.com, offering valuable resources for professionals seeking to deepen their expertise.
Currently, I am nearing the completion of my Master of Science in Human Resource Management at the University of London, with graduation anticipated in Q2 2025 and a projected classification of 'Merit'. I am eager to apply my analytical skills and strategic insights to foster equitable workplace practices and drive organisational effectiveness in future HR roles.
Competencies
Change Management Facilitation
Skilled in guiding organisations through the complexities of change management by fostering a culture of adaptability and resilience. This competency encompasses the development of change strategies that engage employees, mitigate resistance, and promote smooth transitions during transformations, such as restructuring or the adoption of new adoption.
Conflict Resolution & Mediation
Strong competency in conflict resolution and mediation techniques, enabling the effective management of workplace disputes. This includes listening to all parties, facilitating constructive dialogue, and identifying mutually beneficial solutions that foster a harmonious work environment.
Data-Driven Decision-Making
Committed to utilising data analytics to inform HR strategies and initiatives. This includes the collection and analysis of workforce metrics to uncover trends, support evidence-based decision-making, and drive organisational performance improvements.
Employee Engagement Strategies
Proficient in devising and deploying employee engagement initiatives that enhance job satisfaction and organisational commitment. By fostering open communication, recognising employee contributions, and promoting work-life balance, I aim to create an environment conducive to high levels of engagement and productivity.
Employment Law Expertise
Comprehensive knowledge of employment legislation and regulatory requirements, crucial for ensuring organisational compliance and mitigating legal risks. This expertise enables me to provide informed guidance on employee relations, policy development, and the handling of grievances.
Strategic Workforce Planning
Proficient in aligning workforce capabilities with business goals through strategic workforce planning. This involves analysing current staff competencies, forecasting future talent requirements, and creating actionable plans to bridge skill gaps, ensuring the organisation remains agile in a competitive environment.
Training & Development Programmes
Expertise in designing and implementing targeted training and development initiatives that enhance workforce capabilities and support organisational objectives. This includes assessing training needs, developing relevant content, and evaluating the effectiveness of programmes to ensure continuous improvement.
Experience
2022–2025
University of London
Dec 2022–Jun 2025
- MSc Candidate in Human Resource Management
2018–2022
LSOP London
Jun 2018–Sep 2022
- Interim HR Manager
- HR Officer
- HR Assistant
2014–2018
Webwarecare
Feb 2014–Jun 2018
- Business Partner
- Co-Founder
2010–2014
Sky
Sep 2010–Feb 2014
- Team Manager
- Grad Bay Trainer
- Telephone Customer Care Agent
Education
2020–2029
MSc Human Resource Management
University of London, Dec 2022–Jun 2025
- Global HR & Diversity Management (Jan-Mar 2023)
- HR Strategies (Jan-Mar 2023)
- Employment Law (Jan-Mar 2023)
- Selection & Assessment (Apr-Jul 2023)
- Leadership & Performance Management (Apr-Jul 2023)
- Professional Development & Learning (Oct-Dec 2023)
- Leading & Developing People (Oct-Dec 2023)
- Research Methods (Oct-Dec 2023)
- Research Proposal (Oct-Dec 2023)
- Research Project / Dissertation (Jan 2024-Apr 2025)
- Postscript: Graduation anticipated in Q2 2025 with 'Merit' projected
The Manager's Toolkit: A Practical Guide
Coursera, Sep 2022
Level 5 Diploma in People Management
CIPD, Sep-Nov 2022
- Postscript: Left after MOD 1 to study MSc in HRM
Employment Law Update Series
ACAS, Jan 2021–2024
Vaccination Uptake Training (Certificate)
Royal Society Public Health, 2021
People Management Skills (Certificate)
CIPD, 2021
HR Fundamentals (Certificate)
CIPD, 2020
Logical & Critical Thinking (Certificate)
FutureLearn, 2020
Understanding GDPR (Certificate)
FutureLearn, 2020
2010–2019
EU Settlement Scheme (Certificate)
Home Office, 2018
Level 3 Diploma in HR Practice
CIPD, Mar 2016–Feb 2017
- Developing Yourself as an Effective HR Practitioner
- Understanding Organisations & the Role of Human Resources
- Recording, Analysing & Using Human Resources Information
- Resourcing Talent
- Supporting Good Practice in Managing Employment Relations
- Supporting Good Practice in Performance & Reward Management
- Supporting Change within Organisations
- Supporting Individual Learning Through Coaching & Mentoring
Excel Advanced Training (Certificate)
NILC Training, 2014
Emerging Leaders Certification (Certificate)
Firstsource Solutions, 2013
Contact Centre Training (Certificate)
ITEC Training, 2011
2000–2009
Politics & Sociology (BSc Econ)
University of Cardiff, 2008–2010
- Postscript: Left in Year 3 for employment opportunity
A Levels (Further Education)
Barry Comprehensive, 2006–2008
- History (A)
- Sociology (A)
- English Literature (B)
- Politics (C)
GCSEs (Secondary Education)
Barry Comprehensive, 2000–2005
- History (A*)
- English Literature (A)
- Design & Technology (A)
- English Language (B)
- Geography (B)
- Religious Studies (B)
- Tiple Sciences (CCC)
- German (C)
- Mathematics (C)